Privacy statement

Introduction

National Deaf Therapy provides a website, and a mobile-enabled website

The Website allow our members and other users to view health-related information, communicate with our practitioners and staff, arrange for clinical and health plan services, and access additional services.

This Privacy Statement applies to the Website, which are owned and operated by National Deaf Therapy. (“National Deaf Therapy”, “NDT”). This Privacy Statement describes how National Deaf Therapy collects and uses the personal information you provide on, and other information that is collected from your use of the Website and the third party website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

All of your protected health information maintained by National Deaf Therapy, including information you provide on the Website, is also subject to the Notices of Privacy Practices issued by NDT under the Health Insurance Portability and Accountability Act (“HIPAA”). The Notices of Privacy Practices may contain additional provisions relating to the use and disclosure of your information that go beyond the terms of this Privacy Statement.

National Deaf Therapy is committed to protecting the privacy of the users of the Website. We will use and disclose your personal information as stated in this Privacy Statement.

Website Privacy Statement

Use and disclosure of health information includes using the information to provide treatment to the individual, to make payments for such treatment, and to conduct ongoing quality improvement activities. Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Website.

Security

The Website have security measures through the Third Party Website in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control both during transmission and once the information is received. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send your personal information electronically to your Client Portal Account through the Website. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website by Internet or email cannot be guaranteed.

Revisions to the Privacy Statement

We may revise this Privacy Statement from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Website. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.

Website application visitor data

In addition to web logs, described below, National Deaf Therapy routinely gathers data on website application activity, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate basis, which means that no personally identifiable information is associated with the data. This data helps the Third Party Website improve their content and overall usage. The information is not shared with other organizations for their independent use.

The Third Party Website do not honor a browser’s signal or header request not to track the user’s activity.

Collecting and using and disclosing personal information

Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Website. The policies, sources, uses and disclosures of information are outlined that follow:

1. Information collection, use and disclosure

We collect the following personal information from you:

  • contact information such as name, email address, mailing address, and phone number
  • age or date of birth
  • unique identifiers such as user name, account number, and password
  • preferences information such as preferred first name and the types of emails you’d like to receive from us
  • Mental health or medical information
  • credit card information
  • medical record number or health record number

We use and disclose this information to:

  • communicate your mental health information, or the mental health information of someone you are caring for, to mental health therapist treating you or the other person
  • communicate to you the mental health information of others you are authorized to act on behalf of on the Third Party Website
  • pay for mental health bills
  • send you requested service information
  • administer your account
  • send you email communications
  • respond to your questions and concerns
  • improve our website and marketing efforts

 

  • When you provide us with personal information about dependents and family members, we will only use this information for the specific reason for which it is provided.

2. Web logs

As is true of most Website, we gather certain information automatically. We maintain standard Web logs that record data about all visitors and customers who use the Website and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any. If you sign on to the Website to use secured features, our Web logs will also contain an individual identifier and show the services you have accessed.

All Web logs are stored securely, and may only be accessed by National Deaf Therapy designees on a need-to-know basis for a specific purpose. National Deaf Therapy uses Web log information to help us design our Website, to identify popular features, to resolve user, hardware, and software problems, to make the Website more useful to visitors and for security purposes.

3. Internet cookies

We and our Third Party Website may place Internet “cookies” or similar technologies on the computer hard drives of visitors to the Website. Information we obtain helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about your health history. We use two types of cookies, “session” cookies and “persistent” cookies, along with other similar technologies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our Web pages.

Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them for several reasons. For instance, if you’ve given us permission to email you with information about your health benefits, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a “Web beacon”. Persistent cookies will not contain any personal health information about you such as a mental health information and Medical Record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other Website or from your Internet service provider. Safari, Chrome, Firefox, Internet Explorer and iOS browsers are commonly used browsers.

4. Web beacons

We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email, that can tell us if you’ve gone to a particular area on our website. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our website. If you do respond to that email and use that feature, the Web beacon will tell us that our email communication with you has been successful. We do not collect any personal health information with a Web beacon, and do not link Web beacons with any other personal health information you’ve given us.

Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

5. Re-targeting

We partner with a third party website to manage our platform on our site. Our Third Party partner uses cookies, Web beacons, and other tracking technologies to collect information about your activities on the Website. We may also place a persistent third-party cookie on your hard drive if you sign on to your Client Portal Account.

6. Emails

National Deaf Therapy uses a third-party vendor to help us manage some of our email communications with you. While we do supply these vendors with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers which will register that you’ve clicked on that link, and have visited our Website. National Deaf Therapy never shares any information, other than your email address with our third-party email and platform vendor, which may only share this information with its authorized subcontractors.

7. Messages and transactions

Comments or questions sent to us using secure email messaging forms will be shared with National Deaf Therapy administration team mental health professionals who works directly with you. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

Some of our services such as our automated appointment selection service interact directly with other Third Party data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems.

When you use a service on the secure section of the Website to interact directly with National Deaf Therapy mental health professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a client.

8. Credit card transactions

If you provide us with your credit card number for mental health services payments, we will treat your credit card number in a secure manner.

9. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If National Deaf Therapy is made aware of collecting information from a child under 13 we will delete this information.

10. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by NDT and applicable law.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • as described in our Notices of Privacy Practices for protected health information
  • when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to government requests (including to meet national security or law enforcement requirements)
  • to protect the security and reliability of the Website
  • if National Deaf Therapy is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • to any other third party with your prior consent to do so

11. Opt out

If a client makes a request to receive information (for example, requesting a subscription to one of our online publications) in an ongoing manner through the Website by providing an email address the user may request to discontinue future mailings or messages. Similarly, if you receive information about a National Deaf Therapy service through email or text message, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by email will contain information about how to opt out. Please note, however, that you cannot opt out of certain messages, such as an email letting you know that a therapist has sent you a secure message.

12. Other requests to limit use and disclosure of your personal information

State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. We will consider all requests and, if we deny your request, we will notify you in writing. Federal law requires us to agree to your request to restrict disclosures to a health plan or insurer relating to specific health care services, if you have paid for those services in full. The law does not, however, require us to restrict any disclosures we think are important for treatment purposes.

13. Data retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

14. Social media

Our Website include Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing them.

15. Links to third party Website

Our Website include links to other Website whose privacy practices may differ from those of National Deaf Therapy. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Questions, complaints, and contacts

If you have any questions about this Privacy Statement, our policies and practices concerning the Website, your rights under this statement, and your dealings with the National Deaf Therapy Website, you can contact National Deaf Therapy by email at admin@nationaldeaftherapy.com.